Privacy Policy

Pacific Inn, a property wholly owned by DH Multi Venture Sdn Bhd (hereafter referred to as “Pacific Inn” or “the hotel”), is dedicated to safeguarding the privacy and personal information of all our guests and customers. We value your trust and are committed to protecting your data with utmost confidentiality and care. This privacy policy explains how we collect, manage, use, and protect your personal information in accordance with applicable laws.

Types of Information Collected

Pacific Inn collects personal information when you make a reservation, check in, or use our services. The types of data collected may include (but are not limited to):

 

  • Full name
  • Contact details (address, email, phone number)
  • Payment information
  • Identification documents
  • Travel preferences, dietary requirements, or other relevant stay-related information

 

This data enables us to deliver a personalized and efficient service experience during your stay.

Purpose of Data Collection

We collect and use your personal information for the following purposes:

  • To process reservations, check-ins, and purchases
  • To provide and manage hotel services and guest amenities
  • To communicate with you regarding your booking or send promotions, offers, or event updates
  • To analyze customer preferences and improve our offerings
  • To comply with legal and regulatory requirements

Storage and Sharing of Information

Your personal information is stored securely in our internal systems and is only accessible to authorized personnel. In certain cases, we may share relevant data with trusted third-party service providers (e.g., payment gateways or email systems) to facilitate services on our behalf. Every effort is made to ensure these parties uphold strict confidentiality and data protection standards.

Please note that while we take all reasonable measures to protect your information, no method of transmission or storage is completely secure.

Access and Correction

You have the right to request access to your personal information and to correct or update it as necessary. If you wish to view, update, or delete any personal data held by Pacific Inn, please reach out to us using the contact information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer required, we will ensure it is safely deleted or destroyed.

Policy Updates

Pacific Inn may periodically revise this privacy policy to reflect changes in our services, practices, or legal obligations. We encourage guests to review this policy occasionally to stay informed.

Contact Us

For any questions or concerns regarding this privacy policy or your personal data, please contact us:

Phone: +60 89788178
Email: pacificinnbook@gmail.com
Address: Lot 4 & 5 Semporna Seafront Resort Township 91300 Semporna Sabah Malaysia

Acceptance

By using the services provided by Pacific Inn, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. If you do not agree with the terms, we respectfully advise against using our services.